Where the Goods are faulty or do not comply with any of the contract, the Customer must notify the Supplier within 14 days of delivery and the Customer shall be entitled to replacement Goods or a full refund.

In line with distance trading regulations cut to length order items can only be returned if found to be faulty. Flooring products cannot be returned if they have been cut, glued or installed in any way.

Due to the molecular structure of the material artificial grass does crease when rolled. Creases will fall out within three months of the installation or supply. The grass is not classed as faulty if delivered or installed with creases. The grass will de-crease quite noticeably on a daily basis, especially in warmer weather conditions.